Computer support specialists provide assistance and support to organizations regarding their computer systems, hardware and network settings. Computer support specialist jobs have increased dramatically since the advent of digital transformation. According to the US Bureau of Labor Statistics, there will be a demand for more than 88,000 computer support specialists in the US by 2024. This is a significant growth projection at about 12%, which is much higher than the projected growth for most other occupations and job roles.
Every business has a digital presence today. It is difficult for new brands to stand out in today’s digital age without a well-organized virtual presence. This means that computers and systems must be in perfect working order at all times. This requires a computer support specialist.
There has been a significant increase in the demand for IT support, particularly for email systems and cybersecurity functions. Computer network support specialists ensure that everything runs smoothly, even on holidays and weekends, as more devices and people connect remotely to the main server. Employees are increasingly using their own devices at work, connecting to the main server by simply logging in. This raises security concerns that computer support specialists address.
Computer Support Specialists:
Support specialist jobs can be divided into several roles, such as user support specialist and computer network administrator, senior IT manager, systems engineer, and system administrator.
Technical support specialists, also known as computer network support specialists play an important role in the maintenance of the organisation’s networks. Today, an enterprise’s IT network system is essential for its daily operation and special operations. The main tasks of a technical specialist in technical support are:
Evaluation and testing of existing network systems
Regular maintenance is necessary to ensure that systems work properly
Troubleshooting LANs (local areas networks), WANs, and Internet systems
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Computer user support specialists, also known by help desk technicians, provide technical support to non IT computer users. They can usually connect with users via email or phone, but they also visit the site when necessary. They are responsible for the following tasks:
Paying close attention to customer descriptions of computer issues.
Being able to guide customers through the recommended problem-solving steps
Repairing and setting up computer equipment and other related devices
Users will be trained to use new software and hardware, such as email platforms, printers, word-processing software, and email platforms.
Correct information to other t
